Privacy Policy

Privacy Policy

Effective Date: 10/28/2025

At Lake Oswego Carpet Cleaning, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, submit a service request, or communicate with our team.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and any details provided when requesting a quote or booking a service.

• Service Information: Details about your cleaning needs, property type, or service preferences.

• Technical Information: Non-identifiable data such as browser type, IP address, and general site usage statistics to improve website performance and customer experience.

How We Use Your Information

The information we collect is used solely to:

• Schedule and provide cleaning services.

• Communicate with you regarding appointments, estimates, and inquiries.

• Process payments and issue invoices or receipts.

• Improve our website, services, and customer experience.

Non-Sharing Clause

We do not sell, rent, trade, or share your personal information with any third party for marketing or solicitation purposes.
Your information will only be shared when:

• Required by law, court order, or legal process; or

• Necessary to complete a transaction or provide the services you have requested (for example, sharing limited data with a payment processor under secure conditions).

We respect your confidentiality and safeguard your information through secure data handling and limited employee access.

Data Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no online transmission is completely secure, we continuously update our systems and practices to ensure your data is handled responsibly.

Cookies and Website Analytics

Our website may use cookies or analytics tools to improve performance and usability. These tools collect general, non-identifiable information to help us understand how visitors interact with our site. You can disable cookies in your browser settings if you prefer not to share this data.

Your Rights and Choices

You may request to review, update, or delete your personal information by contacting us directly. We will respond promptly to all privacy-related inquiries in compliance with applicable laws.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Any updates will be posted to this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Lake Oswego Carpet Cleaning
Phone: (503) 635-3181
Email: info@lakeocc.com
Website: https://www.lakeocc.com
Mailing Address: 5200 SW Meadows Rd. Ste 150, Lake Oswego, Oregon 97035

Update: 10/30/2025

Text Messaging (SMS/MMS) Policy

By providing your mobile number and opting in via our website, in person, or via text message, you consent to receive SMS or MMS messages from Lake Oswego Carpet Cleaning ("LOCC") including but not limited to service reminders, scheduling confirmations, promotions, and updates.

Message frequency may vary depending on your interactions with us.
Standard message and data rates may apply from your mobile carrier.
You may opt out of SMS communications at any time by replying "STOP" to any message.
For assistance, reply "HELP" or contact us at [insert support phone/email].
* We do not sell, rent, or share your mobile number with third parties for marketing purposes.
By opting in, you affirm that you are the subscriber or authorized user of the provided phone number and you are at least 18 years old.

A2P Messaging Compliance & Opt-Out Policy

Lake Oswego Carpet Cleaning (LOCC) is committed to protecting your privacy and ensuring compliance with applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for A2P messaging.

Consent to Receive Messages

By providing your phone number to Lake Oswego Carpet Cleaning through any means (including forms, website opt-ins, or direct communication), you consent to receive automated and non-automated SMS or MMS messages, including appointment reminders, service updates, promotions, and other relevant communications.

Message frequency may vary. Standard message and data rates may apply.

Opt-Out Mechanism

You may opt out of receiving SMS messages at any time by replying:

STOP - to stop all messaging

HELP - to get additional assistance

Upon receipt of a STOP request, we will confirm your opt-out and you will no longer receive automated texts unless you re-enroll.

Data Privacy

We do not share, sell, rent, or otherwise disclose your personal phone number or information to third parties for marketing purposes. Your phone number is used solely to communicate with you regarding your inquiries, appointments, and services from Lake Oswego Carpet Cleaning.

Recordkeeping & Revocation

We maintain records of consent for compliance purposes. If you wish to revoke your consent at any time, you may also do so by contacting us directly at:

Lake Oswego Carpet Cleaning
Phone: (503) 635-3181
Email: info@lakeocc.com
Website: https://www.lakeocc.com
Mailing Address: 5200 SW Meadows Rd. Ste 150, Lake Oswego, Oregon 97035

Lake Oswego, OR 97035