Terms of Service

Last Updated: November 12, 2025

Welcome to Lake Oswego Carpet Cleaning LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any communications we send via text message, including promotional, informational, and appointment-related messages (“Messaging Service”). By visiting our website or opting in to receive text messages, you agree to be bound by these Terms.

1. Description of Services

Lake Oswego Carpet Cleaning LLC provides professional carpet, rug, and upholstery cleaning services to customers in Lake Oswego and the greater Portland Metro Area. We may use SMS or MMS messaging to communicate with you regarding:

• Service confirmations, updates, and reminders

• Promotional offers or seasonal discounts

• Customer support or follow-up communications

2. Consent to Receive Messages

By providing your mobile number and opting in through our website, online form, or by text message, you expressly consent to receive recurring text messages from Lake Oswego Carpet Cleaning LLC at the number you provide. You represent that you are the authorized user or subscriber of that mobile number.

Your consent is not required to make a purchase. You can still use our services even if you do not subscribe to text messages.

3. Message Frequency

Message frequency varies by interaction. You may receive up to several messages per month, including promotional and service-related messages. Additional messages may occur in response to your requests or participation in promotions.

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan. You are responsible for any charges imposed by your carrier.

5. How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message we send. After opting out, you may receive one final confirmation message acknowledging your request. You can also opt out by contacting us directly at info@lakeocc.com or (503) 635-3181 or texting STOP to stop.

For help, reply HELP or contact us using the information in Section 12 below.

6. Privacy and Data Use

Your privacy is important to us. We will never sell, rent, or share your mobile number or opt-in information with third-party marketers.
We may share limited information with trusted service providers who assist in delivering messages, maintaining compliance, or providing customer support—only as necessary and under strict confidentiality.

For details on how we collect and protect your personal data, please review our Privacy Policy.

7. A2P 10DLC and Compliance

We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and carrier 10DLC registration requirements. Message content is limited to the type of communication described in your opt-in (e.g., promotional, appointment, or service updates).
If you believe you have received a message in error or outside your consent scope, please contact us immediately.

8. User Conduct

You agree not to misuse our website or messaging services, including attempting to:

• Transmit unlawful, defamatory, or abusive content

• Impersonate another person or entity

• Use automation or bulk tools to disrupt the system

• Reuse or retransmit our content for commercial gain without written permission

We may suspend or terminate access to our messaging system for violations or unlawful conduct.

9. Service Availability

While we strive to maintain reliable communication, delivery of messages is subject to effective transmission from your carrier or network provider and is outside our control. We are not responsible for delays or failures in message delivery.

10. Limitation of Liability

To the maximum extent permitted by law, Lake Oswego Carpet Cleaning LLC and its affiliates will not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising out of your use of the messaging or website services.

11. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law rules. Any disputes shall be handled exclusively in the state or federal courts located in Clackamas County, Oregon.

12. Contact Information

Lake Oswego Carpet Cleaning LLC
Website: https://lakeocc.com
Email: info@lakeocc.com
Phone: (503) 635-3181
Mailing Address: Lake Oswego, Oregon 97034

13. Updates to These Terms

We may update these Terms periodically to reflect changes in our business or applicable law. When we do, the “Last Updated” date above will be revised. Your continued interaction with us—including receipt of text messages—constitutes acceptance of the updated Terms.

Acknowledgment

By signing up for our messaging services, you confirm that you have read and understood these Terms of Service and consent to receive communications as described herein.